Customer Service
Comprehensive operation of customer centers.
Complete call center services, including personnel and technical support.
Multichannel communication with customers.
Handling telephone, email, and chat contacts.
Processing orders, complaints, and inquiries.
Administrative and operational support for customers at every stage of the purchase process.
Retention and care for existing customers.
Actively maintaining relationships and encouraging repeat purchases.
Reporting and service optimization.
Regular performance evaluations and suggestions for improvement for the client.
Marketing support
Coordination of marketing activities and campaigns.
External provision and management of marketing projects for clients.
Brand and product launch strategy.
Planning and organizing the launch of new products, including media and partners.
Outsourcing of marketing processes.
Takeover of operational activities, supplier management, and campaign logistics.
Management and updating of marketing databases.
Segmentation of target groups and preparation of data for campaigns.
Reporting and campaign evaluation.
Monitoring results and providing feedback for optimization.
Warehouse management
Safe and efficient storage of goods.
Professional inventory management, including record keeping and movement control
Complete logistics support for orders.
Receiving, packing, assembling, and shipping parcels according to customer requirements
Outsourcing of warehouse processes.
Taking over warehouse operations and integrating them with sales and marketing activities.
Customs and international services.
Ensuring customs clearance of shipments, international flow of goods, and administration related to export or import.
Transportation and distribution services.
Cooperation with verified carriers and management of logistics flows to the end customer.
"We are the bridge between your goals and satisfied customers."
