{"id":17,"date":"2025-10-23T06:40:28","date_gmt":"2025-10-23T06:40:28","guid":{"rendered":"https:\/\/silverdahl.cz\/?page_id=17"},"modified":"2026-10-12T08:31:03","modified_gmt":"2026-10-12T07:31:03","slug":"o-nas","status":"publish","type":"page","link":"https:\/\/silverdahl.cz\/en\/o-nas\/","title":{"rendered":"Our services"},"content":{"rendered":"
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Customer service<\/summary>\n

Comprehensive contact centre management.<\/strong>
Fully managed call centre services, including staffing and technical infrastructure.<\/p>\n\n\n\n

Multichannel customer communication.<\/strong>
Handling customer enquiries by phone, email and live chat.<\/p>\n\n\n\n

Handling orders, complaints and enquiries.<\/strong>
Administrative and operational support throughout the customer\u2019s purchasing journey.<\/p>\n\n\n\n

Customer retention and ongoing customer care.<\/strong>
Proactively maintaining customer relationships and encouraging repeat purchases.<\/p>\n\n\n\n

Reporting and service optimisation.<\/strong>
Regular performance reviews and recommendations for service improvements.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Marketing support<\/summary>\n

Coordinating marketing activities and campaigns.<\/strong>
Delivering and managing outsourced marketing projects for clients.<\/p>\n\n\n\n

Brand and product launch strategies.<\/strong>
Planning and coordinating new product launches, including media activity and partner involvement.<\/p>\n\n\n\n

Outsourcing marketing processes.<\/strong>
Managing day-to-day operations, suppliers and campaign logistics.<\/p>\n\n\n\n

Managing and updating marketing databases.<\/strong>
Segmenting target audiences and preparing campaign data.<\/p>\n\n\n\n

Campaign reporting and evaluation.<\/strong>
Monitoring results and providing feedback to optimise campaign performance.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Warehousing and inventory management<\/summary>\n

Safe and efficient storage of goods.<\/strong>
Professional inventory management, including stock records and movement tracking.<\/p>\n\n\n\n

End-to-end order fulfilment.<\/strong>
Receiving goods, picking, packing and dispatching orders to client specifications.<\/p>\n\n\n\n

Outsourcing warehouse operations.<\/strong>
Managing warehouse operations and integrating them with sales and marketing activities.<\/p>\n\n\n\n

Customs and international logistics services.<\/strong>
Arranging customs clearance, international goods movements and import and export documentation.<\/p>\n\n\n\n

Transport and distribution services.<\/strong>
Working with trusted carriers and managing logistics through to delivery to the end customer.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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We are the bridge between your goals and satisfied customers<\/strong><\/h4>\n\n\n\n
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We are the bridge between your goals and satisfied customers<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":17,"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":363,"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/pages\/17\/revisions\/363"}],"wp:attachment":[{"href":"https:\/\/silverdahl.cz\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}